EU Vat Numbers

If you reside in an EU country other than Austria and have a valid (VIES) Vat number, you can deduct the Vat from your order using our Vat ID field in the cart or account sections. More detailed instructions can be found here.

Shipping

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Please be aware, for orders outside of the EU: Our prices to you will be excluding any tax, though as you are importing goods there may be import duties imposed by your local customs authority. These are usually collected by the courier prior to delivery.

It depends on where you are. Orders shipped to the EU will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days depending on where you are.

For items ordered that are in stock, we will usually ship on the next working day.

If there are one or more items in your order not in stock at the time of order, then delivery times from our suppliers will need to be factored in to these delivery times.

Please don't hesitate to contact us with your order number for more detailed information on exact delivery times.

We use all major carriers, though prefer UPS at present. You’ll be asked to select a delivery method during checkout.

Standard Shipping and Express Shipping refer to the methods of transportation our designated shipping carrier will use to deliver your order.

The term "Express" pertains to the shipping method our carrier employs once the package is dispatched.

While Express Shipping usually takes 1-2 business days, the actual delivery time will depend on product availability.

If a product is not available at the time of your order, "Express Shipping" does not guarantee delivery within a fixed time frame from the date of purchase.

For urgent orders, kindly reach out to us, and we will work to facilitate a swift shipping process.

Yes, Express Shipping often incurs an additional cost compared to Standard Shipping. The exact amount will be displayed during the checkout process, allowing you to choose the shipping option that best suits your needs.

The available shipping methods for your delivery address can be viewed at the checkout page. Ensure you provide accurate delivery information to see all the options and choose the one that aligns with your preferences.

Yes, regardless of the shipping method chosen, you will receive tracking information once your order is dispatched. This allows you to monitor the status and location of your package in real-time.

Your tracking code will be provided promptly upon the dispatch of your order.

Product

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

As there may be times when products are combined and specialised to your specific needs, in these cases a deposit or full payment is required before we can source the items and create the custom setup for you. If you are unsure about it, please get in touch with us and we'll be happy to help.

Returning and Refunding

To return an item, you need to contact us at sales@prosoundeurope.com within 14 days of receiving the item.

We will then provide you with instructions on how to send the package back to us. Once the returned item has been received and inspected, you will be notified of the approval or rejection of your refund.

Please checkout our refund policy for more informations.

The return address for Pro Sound Europe is:

Pro Sound Europe
Hellgasse 3
1160 Vienna
Austria

If approved, you’ll be automatically refunded on your original payment method within 10 business days. It can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@prosoundeurope.com.

Customer support

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