EU Vat Numbers

If you reside in an EU country other than Austria and have a valid (VIES) Vat number, you can deduct the Vat from your order using our Vat ID field in the cart or account sections. More detailed instructions can be found here.


Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.


We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

As there may be times when products are combined and specialised to your specific needs, in these cases a deposit or full payment is required before we can source the items and create the custom setup for you. If you are unsure about it, please get in touch with us and we'll be happy to help.

Returning and Refunding

To return an item, you need to contact us at within 14 days of receiving the item.

We will then provide you with instructions on how to send the package back to us. Once the returned item has been received and inspected, you will be notified of the approval or rejection of your refund.

Please checkout our refund policy for more informations.

The return address for Pro Sound Europe is:

Pro Sound Europe
Hellgasse 3
1160 Vienna

If approved, you’ll be automatically refunded on your original payment method within 10 business days. It can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at

Customer support

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